We don’t work to unrealistic timescales and never accept client work that we are unable to fulfill.
We manage our employee levels to ensure that our team numbers remain around 15% over capacity at all times, so nobody should ever feel overwhelmed or under undue pressure.
Consequently, our team have the appropriate time to focus on their work – time to think, time to analyse, and time to bounce off one another with ideas. This approach leads to improved job satisfaction and greater levels of client service.
Rob Brown talked to Michelle Frost to find out more about the culture at Shorts. (Warning) This video might be 18 minutes long, but once Michelle began speaking, she spoke so passionately about the measures we’ve been putting in place, that we really didn’t want to edit it.